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5. Patients will be paramount in assessments, says CHI. Morant H BMJ; 2000 May; 320(7245):1294. PubMed ID: 10807611 [No Abstract] [Full Text] [Related]
6. The Care Quality Commission gets tough over NHS complaints. Tingle J Br J Nurs; 2015 Jan 22-Feb 11; 24(2):116-7. PubMed ID: 25615998 [TBL] [Abstract][Full Text] [Related]
7. Consumer organisation to fight for overhaul of NHS complaints system. Limb M BMJ; 2013 Jun; 346():f4093. PubMed ID: 23798740 [No Abstract] [Full Text] [Related]
8. Standards for foundation trust status will not be lowered even if trusts fail the test, says Monitor. O'Dowd A BMJ; 2012 Oct; 345():e7359. PubMed ID: 23114180 [No Abstract] [Full Text] [Related]
9. The NHS complaints system. Mayberry MK Postgrad Med J; 2002 Nov; 78(925):651-3. PubMed ID: 12496318 [TBL] [Abstract][Full Text] [Related]
10. Should complaints be treasured? Cole A Health Serv J; 1995 Sep; 105(5472):24-7. PubMed ID: 10151942 [No Abstract] [Full Text] [Related]
11. NHS hospital complaints: are we still going round in circles? Tingle J Br J Nurs; 2015 Jan 8-21; 24(1):60-1. PubMed ID: 25541883 [TBL] [Abstract][Full Text] [Related]
12. Complaints management--in-depth review. Donnelly BJ Int J Health Care Qual Assur; 1995; 8(5):17-23. PubMed ID: 10144388 [TBL] [Abstract][Full Text] [Related]
14. A testament to falling standards - or to greater transparency? Sprinks J Nurs Stand; 2015 Sep; 30(2):12. PubMed ID: 26350838 [TBL] [Abstract][Full Text] [Related]
15. More patients are facing "devastating consequences" from premature discharge, says watchdog. Iacobucci G BMJ; 2016 May; 353():i2638. PubMed ID: 27166391 [No Abstract] [Full Text] [Related]
16. Shifting the mindset in the NHS complaints system. Tingle J Br J Nurs; 2020 Feb; 29(3):174-175. PubMed ID: 32053432 [No Abstract] [Full Text] [Related]
17. Watchdog finds that NHS is failing stroke patients. Coombes R BMJ; 2005 Nov; 331(7526):1161. PubMed ID: 16293821 [No Abstract] [Full Text] [Related]
18. All public services must learn lessons from Mid Staffs on handling complaints, MPs say. Dyer C BMJ; 2014 Apr; 348():g2776. PubMed ID: 24735770 [No Abstract] [Full Text] [Related]
19. A perfect 10 from patients the number one target. Sussex J; Towse A Health Serv J; 2008 Aug; ():14-5. PubMed ID: 18780461 [No Abstract] [Full Text] [Related]
20. The Christine Hancock column. Hancock C Nurs Stand; 1998 Jun 24-30; 12(40):21. PubMed ID: 9739655 [No Abstract] [Full Text] [Related] [Next] [New Search]