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7. Medicare to require reports detailing patient satisfaction. AHRQ creating standard patient-experience survey; hospitals will be collecting info as early as September. Tieman J Mod Healthc; 2003 Feb; 33(6):8-9. PubMed ID: 12632665 [No Abstract] [Full Text] [Related]
9. Getting satisfaction. The CMS survey publicly revealing patient satisfaction with hospitals is one step closer to becoming a reality. Conn J Mod Healthc; 2005 Dec; 35(50):6-7, 13, 1. PubMed ID: 17899645 [TBL] [Abstract][Full Text] [Related]
10. Patient agencies and complaints in Italy. Natangelo R Qual Saf Health Care; 2006 Jun; 15(3):223. PubMed ID: 16751474 [No Abstract] [Full Text] [Related]
12. Satisfaction data seem right. Patients' experiences belie trend toward friendlier environments. McLaughlin N Mod Healthc; 2008 Apr; 38(14):17. PubMed ID: 18543817 [No Abstract] [Full Text] [Related]
13. Survey finds 'delighted' patients. J.D. Power study says most happy with hospital care, but some question results. Romano M Mod Healthc; 2005 Sep; 35(38):18. PubMed ID: 16229447 [No Abstract] [Full Text] [Related]
14. Impressing patients while improving HCAHPS. Long L Nurs Manage; 2012 Dec; 43(12):32-7. PubMed ID: 23183607 [No Abstract] [Full Text] [Related]
15. Use patient satisfaction data to zero in on areas for improvement. Hosp Case Manag; 2010 Nov; 18(11):161-4. PubMed ID: 21053693 [No Abstract] [Full Text] [Related]
16. Action plans for better care: hospitals are using a variety of strategies to improve the patient experience. Bush H Trustee; 2012 Feb; 65(2):12-4, 1. PubMed ID: 22458110 [TBL] [Abstract][Full Text] [Related]
17. Drive service excellence to the next level. Moving patient satisfaction scores from the 4s to the 5s is key. Mayer T Healthc Exec; 2010; 25(6):54, 56. PubMed ID: 21229906 [No Abstract] [Full Text] [Related]
19. The patient's perspective. Hospitals must report patient-satisfaction data or face a financial hit; for many it's just business as usual, for others it poses some challenges. Kirchheimer B Mod Healthc; 2007 Jul; 37(29):26-8. PubMed ID: 17844794 [No Abstract] [Full Text] [Related]