These tools will no longer be maintained as of December 31, 2024. Archived website can be found here. PubMed4Hh GitHub repository can be found here. Contact NLM Customer Service if you have questions.
105 related articles for article (PubMed ID: 19070331)
21. The mailout questionnaire as the practical method of choice in patient satisfaction monitoring. Press I; Ganey RF J Health Care Mark; 1989 Mar; 9(1):67-8. PubMed ID: 10292599 [No Abstract] [Full Text] [Related]
23. Mastering satisfaction. Customer satisfaction and the rise of RHIOs will make the enterprise master patient index a popular technology in 2007. Goth G Healthc Inform; 2007 Feb; 24(2):28, 30. PubMed ID: 17370875 [No Abstract] [Full Text] [Related]
24. Invalid patient surveys: not a bargain at any price. Gallagher J J Health Care Mark; 1989 Mar; 9(1):69-71. PubMed ID: 10292600 [No Abstract] [Full Text] [Related]
25. Using customer concerns to improve quality. Part 1. Spath P Hosp Peer Rev; 2003 Apr; 28(4):57, 59-60. PubMed ID: 12683096 [No Abstract] [Full Text] [Related]
26. Strategies for an effective call center. Crabtree C Revenue-cycle Strateg; 2008 Feb; 5(2):4. PubMed ID: 18318079 [No Abstract] [Full Text] [Related]
29. A gift of customer complaints. Stichler JF; Schumacher L Mark Health Serv; 2003; 23(4):14-5. PubMed ID: 14733239 [No Abstract] [Full Text] [Related]
30. Five-star service: the simple truth. Lipton-Dibner W J Med Pract Manage; 2008; 24(2):76-8. PubMed ID: 19174962 [TBL] [Abstract][Full Text] [Related]
31. Life at the top. Mod Healthc; 2008 Oct; Suppl():8, 10-2, 14. PubMed ID: 19018621 [No Abstract] [Full Text] [Related]
32. What the people say: fielding and responding to customer complaints. Dick T Emerg Med Serv; 2005 Jan; 34(1):52-4, 56-7, 59-60. PubMed ID: 15743121 [No Abstract] [Full Text] [Related]
33. The customer relations difference. Schipske G Cardiol Manage; 1987; 1(1):27-8, 30. PubMed ID: 10282938 [No Abstract] [Full Text] [Related]
34. Interview with Diane Peterson, FACHE, chairman and chief executive officer, D. Peterson & Associates. Peterson D J Healthc Manag; 2007; 52(5):282-6. PubMed ID: 17933183 [No Abstract] [Full Text] [Related]
35. Global customer partnerships. Lecchini SM Food Drug Law J; 1996; 51(3):437-44. PubMed ID: 11797720 [No Abstract] [Full Text] [Related]
36. Service recovery. The art of making things right when things go wrong. Scott G Healthc Exec; 2009; 24(1):44, 46-7. PubMed ID: 19601413 [No Abstract] [Full Text] [Related]
37. Improving customer service: taking a strategic approach to measuring contact center performance. Heinen J Health Manag Technol; 2006 May; 27(5):34-6. PubMed ID: 16739436 [No Abstract] [Full Text] [Related]
38. Turning customers into crusaders. Leveraging word of mouth through a systematic process can improve target marketing and customer satisfaction. Cirillo A Provider; 2008 Apr; 34(4):37-8. PubMed ID: 19397136 [No Abstract] [Full Text] [Related]
39. Competitive strategy a new era. Zuckerman AM Healthc Financ Manage; 2007 Nov; 61(11):64-70. PubMed ID: 18018789 [TBL] [Abstract][Full Text] [Related]
40. [A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction]. Sánchez-Hernández RM; Martínez-Tur V; González-Morales MG; Ramos J; Peiró JM Psicothema; 2009 Aug; 21(3):421-6. PubMed ID: 19622323 [TBL] [Abstract][Full Text] [Related] [Previous] [Next] [New Search]