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7. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
8. Caring is the expectation. Waters VL Okla Nurse; 2010; 55(3):5-7. PubMed ID: 20942321 [No Abstract] [Full Text] [Related]
9. Creating the "spirit of service". Athans JM; Humphrey M; Albanese D; Carmer S; Clough L; DeGeorge V; Hofmann CB; O'Connor C; Olms D; Reitz S Hosp Top; 1992; 70(2):38-41. PubMed ID: 10119178 [TBL] [Abstract][Full Text] [Related]
10. Hospitals improve service benchmarking with Disney. Healthc Benchmarks; 1999 Jan; 6(1):4-5. PubMed ID: 10345805 [No Abstract] [Full Text] [Related]
11. Press, Ganey winners are best in customer care. Hosp Peer Rev; 2002 Mar; 27(3):35-8. PubMed ID: 11905385 [No Abstract] [Full Text] [Related]
12. Descriptions I have heard about quality improvement (QI) programs emphasize patient satisfaction. Is QI simply another version of guest relations programs? Green E; Meisenheimer CG J Nurs Care Qual; 1992 Apr; 6(3):78-80. PubMed ID: 1550951 [No Abstract] [Full Text] [Related]
13. How good can health care get? Health care service quality. Coile RC; Peterson K Russ Coiles Health Trends; 1999 Apr; 11(6):1-7. PubMed ID: 10351611 [No Abstract] [Full Text] [Related]
14. Consultation, education, and quality improvement: secrets to effective cost management. Jeska S Nurs Econ; 1992; 10(5):365-8. PubMed ID: 1465161 [No Abstract] [Full Text] [Related]
15. Integrating patient satisfaction with a quality improvement program. Davis SL; Adams-Greenly M J Nurs Adm; 1994 Dec; 24(12):28-31. PubMed ID: 7996221 [TBL] [Abstract][Full Text] [Related]
16. Total quality management in health care. Casalou RF Hosp Health Serv Adm; 1991; 36(1):134-46. PubMed ID: 10108972 [No Abstract] [Full Text] [Related]
17. Quality update. Engage employees to improve staff and patient satisfaction. Lindberg L; Kimberlain J Hosp Health Netw; 2008 Jan; 82(1):28-9. PubMed ID: 18286893 [No Abstract] [Full Text] [Related]
18. Service quality revisited: striving for a new orientation. O'Connor SJ; Shewchuk RM Hosp Health Serv Adm; 1995; 40(4):535-52. PubMed ID: 10153374 [TBL] [Abstract][Full Text] [Related]
19. Evaluating hospital services. Belew D South Hosp; 1992; 58(5):20. PubMed ID: 10122304 [No Abstract] [Full Text] [Related]