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6. Patient satisfaction survey of accident and emergency services of a tertiary care teaching institute of a metropolitan city. Kapoor P; Aggarwal P; Sarma RK J Acad Hosp Adm; 1995 Jul-1996 Jan; 7-8(2-1):53-6. PubMed ID: 10538165 [No Abstract] [Full Text] [Related]
7. Patient satisfaction planner. Communication is critical for patients to be happy. Despite longer wait times, satisfaction still improves. Hosp Peer Rev; 2007 Dec; 32(12):169-70. PubMed ID: 18232293 [No Abstract] [Full Text] [Related]
8. Keys to patient satisfaction in the emergency department: results of a multiple facility study. Hall MF; Press I Hosp Health Serv Adm; 1996; 41(4):515-32. PubMed ID: 10162399 [TBL] [Abstract][Full Text] [Related]
9. Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill. Mayer TA; Cates RJ; Mastorovich MJ; Royalty DL J Healthc Manag; 1998; 43(5):427-40; discussion 441-2. PubMed ID: 10182931 [TBL] [Abstract][Full Text] [Related]
11. Great expectations. A survey of the expectations of self-referred patients and their accompanying relatives and friends of an A&E service: Part one. Walsh J Emerg Nurse; 2001 Jun; 9(3):33-9. PubMed ID: 11935750 [No Abstract] [Full Text] [Related]
12. An update on JCAHO: what you need to know to prepare for your next survey. ED Manag; 1999 Jun; 11(6):61-7. PubMed ID: 10538067 [No Abstract] [Full Text] [Related]
13. Despite longer wait times, satisfaction still improves. ED Manag; 2007 Nov; 19(11):124-5. PubMed ID: 18074953 [TBL] [Abstract][Full Text] [Related]
14. A systematic intervention to improve patient information routines and satisfaction in a psychiatric emergency unit. Johnsen L; Oysaed H; Børnes K; Moe TJ; Haavik J Nord J Psychiatry; 2007; 61(3):213-8. PubMed ID: 17523034 [TBL] [Abstract][Full Text] [Related]