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24. Good management. Benchmarking. All on the same track. Nolan A Health Serv J; 2005 Aug; 115(5967):26-7. PubMed ID: 16117381 [No Abstract] [Full Text] [Related]
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35. Exploring quality perceptions of health care operations: a study of public hospitals of Mauritius. Juwaheer TD; Kassean H J Hosp Mark Public Relations; 2006; 16(1-2):89-111. PubMed ID: 17194688 [TBL] [Abstract][Full Text] [Related]
36. Making the parts fit. Business, providers partner to raise quality, cut costs. Vesta E Mod Healthc; 2009 Jul; 39(27):24. PubMed ID: 19610197 [No Abstract] [Full Text] [Related]
37. How well can we identify the high-performing hospital? Shwartz M; Cohen AB; Restuccia JD; Ren ZJ; Labonte A; Theokary C; Kang R; Horwitt J Med Care Res Rev; 2011 Jun; 68(3):290-310. PubMed ID: 21156708 [TBL] [Abstract][Full Text] [Related]
38. Patient satisfaction: methodological issues and research findings. Westbrook JI Aust Health Rev; 1993; 16(1):75-88. PubMed ID: 10127675 [TBL] [Abstract][Full Text] [Related]