BIOMARKERS

Molecular Biopsy of Human Tumors

- a resource for Precision Medicine *

298 related articles for article (PubMed ID: 24079672)

  • 21. A qualitative and quantitative examination of the antecedents of customer incivility.
    Sliter M; Jones M
    J Occup Health Psychol; 2016 Apr; 21(2):208-19. PubMed ID: 26641484
    [TBL] [Abstract][Full Text] [Related]  

  • 22. A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
    Zablah AR; Carlson BD; Donavan DT; Maxham JG; Brown TJ
    J Appl Psychol; 2016 May; 101(5):743-55. PubMed ID: 26783827
    [TBL] [Abstract][Full Text] [Related]  

  • 23. Older and (emotionally) smarter? Emotional intelligence as a mediator in the relationship between age and emotional labor strategies in service employees.
    Sliter M; Chen Y; Withrow S; Sliter K
    Exp Aging Res; 2013; 39(4):466-79. PubMed ID: 23875841
    [TBL] [Abstract][Full Text] [Related]  

  • 24. Want a tip? Service performance as a function of emotion regulation and extraversion.
    Chi NW; Grandey AA; Diamond JA; Krimmel KR
    J Appl Psychol; 2011 Nov; 96(6):1337-46. PubMed ID: 21480687
    [TBL] [Abstract][Full Text] [Related]  

  • 25. More than one strategy: A closer examination of the relationship between deep acting and key employee outcomes.
    Alabak M; Hülsheger UR; Zijlstra FRH; Verduyn P
    J Occup Health Psychol; 2020 Feb; 25(1):32-45. PubMed ID: 31070389
    [TBL] [Abstract][Full Text] [Related]  

  • 26. Does employee safety influence customer satisfaction? Evidence from the electric utility industry.
    Willis PG; Brown KA; Prussia GE
    J Safety Res; 2012 Dec; 43(5-6):389-96. PubMed ID: 23206512
    [TBL] [Abstract][Full Text] [Related]  

  • 27. Effects of service provider attitudes and employment status on citizenship behaviors and customers' attitudes and loyalty behavior.
    Payne SC; Webber SS
    J Appl Psychol; 2006 Mar; 91(2):365-378. PubMed ID: 16551189
    [TBL] [Abstract][Full Text] [Related]  

  • 28. Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership.
    Dong Y; Liao H; Chuang A; Zhou J; Campbell EM
    J Appl Psychol; 2015 Sep; 100(5):1364-1380. PubMed ID: 25774571
    [TBL] [Abstract][Full Text] [Related]  

  • 29. How rude! Emotional labor as a mediator between customer incivility and employee outcomes.
    Sliter M; Jex S; Wolford K; McInnerney J
    J Occup Health Psychol; 2010 Oct; 15(4):468-481. PubMed ID: 21058859
    [TBL] [Abstract][Full Text] [Related]  

  • 30. Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.
    Raub S; Liao H
    J Appl Psychol; 2012 May; 97(3):651-67. PubMed ID: 22229692
    [TBL] [Abstract][Full Text] [Related]  

  • 31. Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.
    Sánchez-Hernández RM; Martínez-Tur V; Peiró JM; Moliner C
    Psychol Rep; 2010 Apr; 106(2):598-610. PubMed ID: 20524565
    [TBL] [Abstract][Full Text] [Related]  

  • 32. When the customer is unethical: the explanatory role of employee emotional exhaustion onto work-family conflict, relationship conflict with coworkers, and job neglect.
    Greenbaum RL; Quade MJ; Mawritz MB; Kim J; Crosby D
    J Appl Psychol; 2014 Nov; 99(6):1188-203. PubMed ID: 24955868
    [TBL] [Abstract][Full Text] [Related]  

  • 33. How the Kano model contributes to Kansei engineering in services.
    Hartono M; Chuan TK
    Ergonomics; 2011 Nov; 54(11):987-1004. PubMed ID: 22026943
    [TBL] [Abstract][Full Text] [Related]  

  • 34. Having control or lacking control? Roles of job crafting and service scripts in coping with customer incivility.
    Shin Y; Hur WM
    J Occup Health Psychol; 2022 Feb; 27(1):104-118. PubMed ID: 34323559
    [TBL] [Abstract][Full Text] [Related]  

  • 35. Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?
    Hwang J; Yoo Y; Kim I
    Int J Environ Res Public Health; 2021 Mar; 18(7):. PubMed ID: 33807315
    [TBL] [Abstract][Full Text] [Related]  

  • 36. Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism.
    Huang YS; Greenbaum RL; Bonner JM; Wang CS
    J Appl Psychol; 2019 Apr; 104(4):495-510. PubMed ID: 30321032
    [TBL] [Abstract][Full Text] [Related]  

  • 37. Getting even for customer mistreatment: the role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
    Skarlicki DP; van Jaarsveld DD; Walker DD
    J Appl Psychol; 2008 Nov; 93(6):1335-47. PubMed ID: 19025251
    [TBL] [Abstract][Full Text] [Related]  

  • 38. Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector.
    Scotti DJ; Harmon J; Behson SJ
    J Healthc Manag; 2007; 52(2):109-24; discussion 124-5. PubMed ID: 17447538
    [TBL] [Abstract][Full Text] [Related]  

  • 39. Stress and performance: do service orientation and emotional energy moderate the relationship?
    Smith MR; Rasmussen JL; Mills MJ; Wefald AJ; Downey RG
    J Occup Health Psychol; 2012 Jan; 17(1):116-28. PubMed ID: 22122550
    [TBL] [Abstract][Full Text] [Related]  

  • 40. When customers exhibit verbal aggression, employees pay cognitive costs.
    Rafaeli A; Erez A; Ravid S; Derfler-Rozin R; Treister DE; Scheyer R
    J Appl Psychol; 2012 Sep; 97(5):931-50. PubMed ID: 22582725
    [TBL] [Abstract][Full Text] [Related]  

    [Previous]   [Next]    [New Search]
    of 15.