These tools will no longer be maintained as of December 31, 2024. Archived website can be found here. PubMed4Hh GitHub repository can be found here. Contact NLM Customer Service if you have questions.
117 related articles for article (PubMed ID: 26704820)
1. [Expectations and patient satisfaction in hospitals: construction and application of an expectation-based experience typology and its use in the management of quality and expectations]. Gehrlach C; Güntert B Z Evid Fortbild Qual Gesundhwes; 2015; 109(8):585-93. PubMed ID: 26704820 [TBL] [Abstract][Full Text] [Related]
2. Evaluating medication-related services in a hospital setting using the disconfirmation of expectations model of satisfaction. Kucukarslan SN; Nadkarni A Res Social Adm Pharm; 2008 Mar; 4(1):12-22. PubMed ID: 18342819 [TBL] [Abstract][Full Text] [Related]
3. The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations. Bowling A; Rowe G; Lambert N; Waddington M; Mahtani KR; Kenten C; Howe A; Francis SA Health Technol Assess; 2012 Jul; 16(30):i-xii, 1-509. PubMed ID: 22747798 [TBL] [Abstract][Full Text] [Related]
4. [Team and patient orientation in nursing as a part of quality management--status and needs for research]. Büssing A; Glaser J Pflege; 2001 Oct; 14(5):339-50. PubMed ID: 12385279 [TBL] [Abstract][Full Text] [Related]
5. Implementation of Releasing Time to Care - the productive ward. Wilson G J Nurs Manag; 2009 Jul; 17(5):647-54. PubMed ID: 19575723 [TBL] [Abstract][Full Text] [Related]
6. Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations. Bjertnaes OA; Sjetne IS; Iversen HH BMJ Qual Saf; 2012 Jan; 21(1):39-46. PubMed ID: 21873465 [TBL] [Abstract][Full Text] [Related]
7. Assessing obstetric patient experience: a SERVQUAL questionnaire. Garrard F; Narayan H Int J Health Care Qual Assur; 2013; 26(7):582-92. PubMed ID: 24167918 [TBL] [Abstract][Full Text] [Related]
8. Measuring the three process segments of a customer's service experience for an out-patient surgery center. Wicks AM; Chin WW Int J Health Care Qual Assur; 2008; 21(1):24-38. PubMed ID: 18437936 [TBL] [Abstract][Full Text] [Related]
9. Patient expectation and satisfaction as measures of operative outcome in end-stage ankle arthritis: a prospective cohort study of total ankle replacement versus ankle fusion. Younger AS; Wing KJ; Glazebrook M; Daniels TR; Dryden PJ; Lalonde KA; Wong H; Qian H; Penner M Foot Ankle Int; 2015 Feb; 36(2):123-34. PubMed ID: 25645533 [TBL] [Abstract][Full Text] [Related]
10. The role of understanding customer expectations in aged care. Leventhal L Int J Health Care Qual Assur; 2008; 21(1):50-9. PubMed ID: 18437938 [TBL] [Abstract][Full Text] [Related]
11. Business process re-engineering--saviour or just another fad? One UK health care perspective. Patwardhan A; Patwardhan D Int J Health Care Qual Assur; 2008; 21(3):289-96. PubMed ID: 18578213 [TBL] [Abstract][Full Text] [Related]
12. Patient expectation and satisfaction in different hospitals in Irbid, Jordan. Mawajdeh SM; Daabseh KA; Nasir MJ; Al-Qutob RJ Saudi Med J; 2001 Jul; 22(7):625-9. PubMed ID: 11479647 [TBL] [Abstract][Full Text] [Related]
13. Relating patient satisfaction to waiting time perceptions and expectations: the disconfirmation paradigm. Thompson DA; Yarnold PR Acad Emerg Med; 1995 Dec; 2(12):1057-62. PubMed ID: 8597916 [TBL] [Abstract][Full Text] [Related]
14. Health management information system: a tool to gauge patient satisfaction and quality of care. Shaikh BT; Rabbani F East Mediterr Health J; 2005; 11(1-2):192-8. PubMed ID: 16532688 [TBL] [Abstract][Full Text] [Related]
15. Using patient focus groups for new patient services. Smith JA; Scammon DL; Beck SL Jt Comm J Qual Improv; 1995 Jan; 21(1):22-31. PubMed ID: 7719397 [TBL] [Abstract][Full Text] [Related]
16. Holding American hospitals accountable: rhetoric and reality. Wiener CL Nurs Inq; 2004 Jun; 11(2):82-90. PubMed ID: 15154887 [TBL] [Abstract][Full Text] [Related]
17. Quality function deployment in healthcare: a literature review and case study. Gremyr I; Raharjo H Int J Health Care Qual Assur; 2013; 26(2):135-46. PubMed ID: 23534149 [TBL] [Abstract][Full Text] [Related]
18. The concepts of expectation and satisfaction: do they capture the way patients evaluate their care? Staniszewska S; Ahmed L J Adv Nurs; 1999 Feb; 29(2):364-72. PubMed ID: 10197936 [TBL] [Abstract][Full Text] [Related]
19. [Customer and patient satisfaction. An appropriate management tool in hospitals?]. Pawils S; Trojan A; Nickel S; Bleich C Bundesgesundheitsblatt Gesundheitsforschung Gesundheitsschutz; 2012 Sep; 55(9):1183-9. PubMed ID: 22936487 [TBL] [Abstract][Full Text] [Related]
20. [A typology for nursing processes exemplified by the "Nursing Process, Standardization and Quality in the Nursing Care Sector" Project]. Güttler K; Lehmann A Pflege; 2003 Jun; 16(3):153-60. PubMed ID: 12838724 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]