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3. Watchdog says trusts must improve their handling of complaints. O'Dowd A BMJ; 2008 Apr; 336(7648):795. PubMed ID: 18403526 [No Abstract] [Full Text] [Related]
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7. Give patients a second chance before striking them off, says ombudsman. Vass A BMJ; 2002 Jun; 324(7353):1540. PubMed ID: 12089081 [No Abstract] [Full Text] [Related]
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12. What affects same-day discharge rates? Robinson P Health Serv J; 2006 Aug; 116(6020):19. PubMed ID: 16981368 [No Abstract] [Full Text] [Related]
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14. Healthcare Commission calls for help as complaints flood in. Lloyd I Health Serv J; 2005 Feb; 115(5941):5. PubMed ID: 15795980 [TBL] [Abstract][Full Text] [Related]
15. Timely reminder of care standards--but is the message strong enough? Interview by Erin Dean. Chauhan R; Andrews J; Ford P Nurs Stand; 2009 Mar 18-24; 23(28):12-3. PubMed ID: 19400363 [No Abstract] [Full Text] [Related]
17. Patient's charter. Passing the buck? Cohen P Nurs Times; 1994 Mar 30-Apr 5; 90(13):28-30. PubMed ID: 8183670 [No Abstract] [Full Text] [Related]
18. As the patient voice grows louder, it is time to see who's listening. Shannon C Health Serv J; 2004 Aug; 114(5918):12-3. PubMed ID: 15357117 [No Abstract] [Full Text] [Related]
19. Mrs. Penny's wisdom. Grimes D Health Serv J; 1988 Aug; 98(5112):884. PubMed ID: 10288625 [No Abstract] [Full Text] [Related]