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2. Integrating patient satisfaction into your QA/RM program--or, pleased patients seldom sue. Marker J J Qual Assur; 1988 Dec-1989 Jan; 10(5):8-10, 39. PubMed ID: 10291441 [No Abstract] [Full Text] [Related]
3. Quality improvement programs can boost a hospital's image, bottom line. Moore RE Patient Acc; 1990 Dec; 13(12):2, 5. PubMed ID: 10112653 [TBL] [Abstract][Full Text] [Related]
4. Making a difference for patients and hospitals begins with understanding customer-service terms, strategies. Hosp Patient Relat Rep; 1991 Mar; 6(3):6. PubMed ID: 10109741 [No Abstract] [Full Text] [Related]
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6. Customer relations efforts are priority concerns. Zaccarelli HE J Healthc Mater Manage; 1989; 7(4):84. PubMed ID: 10293364 [No Abstract] [Full Text] [Related]
7. Customer service: the key to remaining competitive in managed care. Howard JE Manag Care Q; 2000; 8(2):22-8. PubMed ID: 11010388 [TBL] [Abstract][Full Text] [Related]
10. The next generation of health care quality. Melum MM; Sinioris M Hospitals; 1989 Feb; 63(3):80. PubMed ID: 2912868 [No Abstract] [Full Text] [Related]
11. Quality assurance in the health care industry. Guth KA; Kleiner B J Health Care Finance; 2005; 31(3):33-40. PubMed ID: 16080413 [TBL] [Abstract][Full Text] [Related]
12. Making use of patient survey data. Steiber SR Health Care Strateg Manage; 1989 Mar; 7(3):12-4. PubMed ID: 10292363 [TBL] [Abstract][Full Text] [Related]
13. The new marketing. Beckham JD Healthc Forum J; 1991; 34(5):48-52. PubMed ID: 10114024 [No Abstract] [Full Text] [Related]
14. "World-class service": patient satisfaction in a customer-driven market. Coile RC Russ Coiles Health Trends; 2002 Apr; 14(6):1, 4-6. PubMed ID: 11951690 [No Abstract] [Full Text] [Related]
15. Preventing pitfalls in patient surveys. Steiber SR Health Care Strateg Manage; 1989 May; 7(5):13-6. PubMed ID: 10293191 [TBL] [Abstract][Full Text] [Related]
17. Techniques for understanding the customer. King B Qual Manag Health Care; 1994; 2(2):61-7. PubMed ID: 10133368 [TBL] [Abstract][Full Text] [Related]
18. CEO of a surgical hospital development and management company committed to customer service. Pierrot AH Health Forum J; 2001; 44(1):6. PubMed ID: 11225562 [No Abstract] [Full Text] [Related]
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