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26. Customer information and the quality improvement process: developing a customer information system. Orme CN; Parsons RJ; McBride GZ Hosp Health Serv Adm; 1992; 37(2):197-212. PubMed ID: 10118587 [TBL] [Abstract][Full Text] [Related]
27. Nurses face new "customer rating". Dowler C Nurs Times; 2012 Feb 21-27; 108(8):2-3. PubMed ID: 22458076 [No Abstract] [Full Text] [Related]
28. Customer focus: the cornerstone of quality management. Jablonski R Healthc Financ Manage; 1992 Nov; 46(11):17-8. PubMed ID: 10145709 [No Abstract] [Full Text] [Related]
29. Hospital image based on quality, fact, perception. Newton M; Steiber SR Health Care Strateg Manage; 1990 Sep; 8(9):16-8. PubMed ID: 10107332 [TBL] [Abstract][Full Text] [Related]
30. Health care manager's notebook. Lessons in customer service. Peterson KE Hosp Forum; 1984; 27(1):17-20. PubMed ID: 10264285 [No Abstract] [Full Text] [Related]
31. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
32. Using customer concerns to improve quality. Part 1. Spath P Hosp Peer Rev; 2003 Apr; 28(4):57, 59-60. PubMed ID: 12683096 [No Abstract] [Full Text] [Related]
33. Enhancing customer service over the phone. Edlin M Healthplan; 1998; 39(4):25-8. PubMed ID: 10351319 [No Abstract] [Full Text] [Related]
34. The value marketing chain in health care. MacStravic S Mark Health Serv; 1999; 19(1):14-9. PubMed ID: 10351394 [TBL] [Abstract][Full Text] [Related]
35. Developing a service-oriented health care culture. Albert M Hosp Health Serv Adm; 1989; 34(2):167-83. PubMed ID: 10293275 [TBL] [Abstract][Full Text] [Related]
36. The role of executive and physician representative calling programs in TQM/CQI. Socha R Health Care Strateg Manage; 1993 Feb; 11(2):15-6. PubMed ID: 10123825 [TBL] [Abstract][Full Text] [Related]
38. Paving the way for repeat hospital business. Steiber SR Health Care Strateg Manage; 1989 Apr; 7(4):16-7. PubMed ID: 10292793 [TBL] [Abstract][Full Text] [Related]