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45. Telehealth--A P4P tool for quality based reimbursement: its impact on quality care and customer service. Joyce P; Levan D; Peth T Caring; 2006 Sep; 25(9):44-5, 47-8. PubMed ID: 17022323 [No Abstract] [Full Text] [Related]
46. Moments of truth. Soupis CA Admit Manage J; 1989; 14(4):19. PubMed ID: 10292759 [No Abstract] [Full Text] [Related]
52. Information and marketing cut costs and augment revenue. Hosp Guest Relations Rep; 1989 Feb; 4(2):1. PubMed ID: 10291401 [No Abstract] [Full Text] [Related]
53. Can we afford a customer service initiative? Landiak M Health Care Strateg Manage; 2000 Apr; 18(4):12-3. PubMed ID: 11009814 [No Abstract] [Full Text] [Related]
54. How to gain the competitive edge with service management. Bradford L Physician Exec; 1989; 15(3):22-5. PubMed ID: 10313119 [No Abstract] [Full Text] [Related]
55. Managing the caring function in healthcare. Bartlett EE Hosp Top; 1989; 67(1):14-7. PubMed ID: 10303379 [No Abstract] [Full Text] [Related]
56. Service first puts hospital in touch. Interview by Donald E.L. Johnson. Weseli RW Health Care Strateg Manage; 1990 Jul; 8(7):10-3. PubMed ID: 10105464 [TBL] [Abstract][Full Text] [Related]
57. Quality improvement for a hospital patient transportation system. Dershin H; Schaik MS Hosp Health Serv Adm; 1993; 38(1):111-9. PubMed ID: 10127289 [TBL] [Abstract][Full Text] [Related]
58. Patients have rights, too. A person can be bedridden without having to take discomfort lying down. Silberner J US News World Rep; 1990 Apr; 108(17):58-9. PubMed ID: 10104607 [No Abstract] [Full Text] [Related]
59. Customer service excellence: do or die. Agoglia RV; Fazzi RA Caring; 1997 Oct; 16(10):14-5. PubMed ID: 10173926 [No Abstract] [Full Text] [Related]