168 related articles for article (PubMed ID: 30667238)
1. Emotion regulation in the context of customer mistreatment and felt affect: An event-based profile approach.
Diefendorff JM; Gabriel AS; Nolan MT; Yang J
J Appl Psychol; 2019 Jul; 104(7):965-983. PubMed ID: 30667238
[TBL] [Abstract][Full Text] [Related]
2. Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility.
Walker DD; van Jaarsveld DD; Skarlicki DP
J Appl Psychol; 2017 Feb; 102(2):163-179. PubMed ID: 27893256
[TBL] [Abstract][Full Text] [Related]
3. Exploring the effects of individual customer incivility encounters on employee incivility: the moderating roles of entity (in)civility and negative affectivity.
Walker DD; van Jaarsveld DD; Skarlicki DP
J Appl Psychol; 2014 Jan; 99(1):151-61. PubMed ID: 24060158
[TBL] [Abstract][Full Text] [Related]
4. How rude! Emotional labor as a mediator between customer incivility and employee outcomes.
Sliter M; Jex S; Wolford K; McInnerney J
J Occup Health Psychol; 2010 Oct; 15(4):468-481. PubMed ID: 21058859
[TBL] [Abstract][Full Text] [Related]
5. Having control or lacking control? Roles of job crafting and service scripts in coping with customer incivility.
Shin Y; Hur WM
J Occup Health Psychol; 2022 Feb; 27(1):104-118. PubMed ID: 34323559
[TBL] [Abstract][Full Text] [Related]
6. Emotional labor actors: a latent profile analysis of emotional labor strategies.
Gabriel AS; Daniels MA; Diefendorff JM; Greguras GJ
J Appl Psychol; 2015 May; 100(3):863-79. PubMed ID: 25068812
[TBL] [Abstract][Full Text] [Related]
7. Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes.
Shin Y; Hur WM; Kang S
Int J Environ Res Public Health; 2021 May; 18(10):. PubMed ID: 34070101
[TBL] [Abstract][Full Text] [Related]
8. Testing a multidimensional model of emotional labor, emotional abilities, and exhaustion: A multilevel, multimethod approach.
Scherer S; Zapf D; Beitler LA; Trumpold K
J Occup Health Psychol; 2020 Feb; 25(1):46-67. PubMed ID: 31464459
[TBL] [Abstract][Full Text] [Related]
9. Predicting frontline employees' emotional labor after suffering customer incivility: A job passion perspective.
Cheng P; Liu Z
Acta Psychol (Amst); 2024 Apr; 244():104178. PubMed ID: 38340616
[TBL] [Abstract][Full Text] [Related]
10. A qualitative and quantitative examination of the antecedents of customer incivility.
Sliter M; Jones M
J Occup Health Psychol; 2016 Apr; 21(2):208-19. PubMed ID: 26641484
[TBL] [Abstract][Full Text] [Related]
11. Are coworkers getting into the act? An examination of emotion regulation in coworker exchanges.
Gabriel AS; Koopman J; Rosen CC; Arnold JD; Hochwarter WA
J Appl Psychol; 2020 Aug; 105(8):907-929. PubMed ID: 31789551
[TBL] [Abstract][Full Text] [Related]
12. When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility.
Shin Y; Hur WM
Int J Environ Res Public Health; 2019 Apr; 16(7):. PubMed ID: 30978969
[TBL] [Abstract][Full Text] [Related]
13. A sorrow halved? A daily diary study on talking about experienced workplace incivility and next-morning negative affect.
Tremmel S; Sonnentag S
J Occup Health Psychol; 2018 Oct; 23(4):568-583. PubMed ID: 28857597
[TBL] [Abstract][Full Text] [Related]
14. Emotional Intelligence Mitigates the Effects of Customer Incivility on Surface Acting and Exhaustion in Service Occupations: A Moderated Mediation Model.
Szczygiel DD; Bazińska RA
Front Psychol; 2020; 11():506085. PubMed ID: 33551888
[TBL] [Abstract][Full Text] [Related]
15. Strength and vulnerability: Indirect effects of age on changes in occupational well-being through emotion regulation and physiological disease.
Zacher H; Rudolph CW
Psychol Aging; 2022 May; 37(3):357-370. PubMed ID: 34968105
[TBL] [Abstract][Full Text] [Related]
16. Emotion regulation in customer service roles: testing a model of emotional labor.
Totterdell P; Holman D
J Occup Health Psychol; 2003 Jan; 8(1):55-73. PubMed ID: 12553529
[TBL] [Abstract][Full Text] [Related]
17. Can't get it out of my mind: employee rumination after customer mistreatment and negative mood in the next morning.
Wang M; Liu S; Liao H; Gong Y; Kammeyer-Mueller J; Shi J
J Appl Psychol; 2013 Nov; 98(6):989-1004. PubMed ID: 23895040
[TBL] [Abstract][Full Text] [Related]
18. Tit for tat or good for evil? Linking customer incivility, hostility, guilt, and employee behaviors.
Chen C; Zhang M; Zhang Y
Front Psychol; 2022; 13():1053145. PubMed ID: 36710851
[TBL] [Abstract][Full Text] [Related]
19. Buffering the negative effects of employee surface acting: the moderating role of employee-customer relationship strength and personalized services.
Wang KL; Groth M
J Appl Psychol; 2014 Mar; 99(2):341-50. PubMed ID: 24079672
[TBL] [Abstract][Full Text] [Related]
20. They were uncivil, and now I am too: A dual process model exploring relations between customer incivility and instigated incivility.
Hughes IM; Lee J; Hong J; Currie R; Jex SM
Stress Health; 2023 Oct; 39(4):766-781. PubMed ID: 36636819
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
