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3. Consumer satisfaction with hospitalization. Inguanzo JM; Harju M Hospitals; 1985 May; 59(9):81-3. PubMed ID: 3988264 [No Abstract] [Full Text] [Related]
4. Courtesy, tech influence health care consumer. Droste T Hospitals; 1988 Sep; 62(18):42. PubMed ID: 3410438 [No Abstract] [Full Text] [Related]
5. What do patients really want? Healthc Forum; 1986; 29(3):32, 35. PubMed ID: 10276294 [No Abstract] [Full Text] [Related]
6. Staff courtesy tops the list in four-year consumer study. Hosp Guest Relations Rep; 1988 Aug; 3(8):1-2. PubMed ID: 10288153 [No Abstract] [Full Text] [Related]
7. Patient-centered care: can you afford not to have it? Koska MT Trustee; 1991 Jan; 44(1):16-7. PubMed ID: 10108505 [No Abstract] [Full Text] [Related]
8. Hospital choice: patient attribution of the decision and satisfaction with the services. Woodside AG; Sertich CM; Chakalas JM J Health Care Mark; 1987 Mar; 7(1):61-8. PubMed ID: 10281385 [No Abstract] [Full Text] [Related]
9. Consumers more opinionated about services. Powills S Hospitals; 1986 May; 60(9):112, 114. PubMed ID: 3699777 [No Abstract] [Full Text] [Related]
10. Now are you satisfied? The 1998 American Customer Satisfaction Index. Lieber RB; Grant L; Martin J Fortune; 1998 Feb; 137(3):161-8. PubMed ID: 10176768 [No Abstract] [Full Text] [Related]
11. JCAHO may revamp basic survey process. Moore JD Mod Healthc; 1999 Jun; 29(25):8. PubMed ID: 10538605 [No Abstract] [Full Text] [Related]
12. How consumers rate health-care quality. Steiber SR Health Care Strateg Manage; 1988 Aug; 6(8):6-8. PubMed ID: 10288557 [TBL] [Abstract][Full Text] [Related]
13. Linking service quality, customer satisfaction, and behavioral intention. Woodside AG; Frey LL; Daly RT J Health Care Mark; 1989 Dec; 9(4):5-17. PubMed ID: 10304174 [TBL] [Abstract][Full Text] [Related]
14. America's best hospitals. Rubin R US News World Rep; 1994 Jul; 117(3):54-6, 60, 65. PubMed ID: 10135708 [No Abstract] [Full Text] [Related]
15. Consumers put a premium on keeping physician choice. Jensen J Mod Healthc; 1994 Nov; 24(47):74. PubMed ID: 10138250 [No Abstract] [Full Text] [Related]
16. Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects. Swan JE; Sawyer JC; Van Matre JG; McGee GW J Health Care Mark; 1985; 5(3):7-18. PubMed ID: 10274620 [TBL] [Abstract][Full Text] [Related]
17. Patient satisfaction surveys: an opportunity for total quality improvement. Nelson CW; Niederberger J Hosp Health Serv Adm; 1990; 35(3):409-27. PubMed ID: 10106005 [TBL] [Abstract][Full Text] [Related]
18. Consumer expectations on the rise: 1984-86 data. Inguanzo JM; Dameier B Trustee; 1987 Jul; 40(7):20-1. PubMed ID: 10282893 [No Abstract] [Full Text] [Related]
19. Perspectives. Cornerstone to reform: consumer satisfaction surveys. Williams S Faulkner Grays Med Health; 1996 Aug; 50(33):suppl 1-4. PubMed ID: 10159012 [No Abstract] [Full Text] [Related]