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6. An interview with Norma Calhoun--the role of the patient representative and customer relations training. Interview by Patrick M. Mages. Calhoun N Healthmarketing; 1984; 3(5):3-6. PubMed ID: 10274443 [No Abstract] [Full Text] [Related]
7. Elements of patient representative programs in hospitals. Med Malpract Cost Containment J; 1979 Jul; 1(2):132-6. PubMed ID: 10243996 [TBL] [Abstract][Full Text] [Related]
12. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
13. Hospitals improve service benchmarking with Disney. Healthc Benchmarks; 1999 Jan; 6(1):4-5. PubMed ID: 10345805 [No Abstract] [Full Text] [Related]
14. The hospital professional who's on your side. Adcroft P Fam Health; 1981 Jun; 13(6):16-8, 46-8, 50. PubMed ID: 10251314 [No Abstract] [Full Text] [Related]
15. Patient satisfaction surveys: an opportunity for total quality improvement. Nelson CW; Niederberger J Hosp Health Serv Adm; 1990; 35(3):409-27. PubMed ID: 10106005 [TBL] [Abstract][Full Text] [Related]
16. Using TA for better staff-patient relations. Wells B Health Serv Manager; 1979 Jun; 12(6):8-9. PubMed ID: 10241728 [No Abstract] [Full Text] [Related]
17. A customer relations strategy for health care employee relations. MacStravic S Hosp Health Serv Adm; 1989; 34(3):397-411. PubMed ID: 10303772 [TBL] [Abstract][Full Text] [Related]
18. 1,001 Americans describe their health care wish list--a Lou Harris Poll. Cost Qual Q J; 1998 Oct; 4(3):11-4. PubMed ID: 10351380 [No Abstract] [Full Text] [Related]
19. Thinly disguised contempt: a barrier to excellence. Brown-Stewart P J Nurs Adm; 1987 Apr; 17(4):22-7. PubMed ID: 3644872 [TBL] [Abstract][Full Text] [Related]