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11. Nurses, consumer satisfaction, and pay for performance. Lutz SL; Root D Healthc Financ Manage; 2007 Oct; 61(10):57-63. PubMed ID: 17953183 [TBL] [Abstract][Full Text] [Related]
12. Hospital structure and consumer satisfaction. Fleming GV Health Serv Res; 1981; 16(1):43-63. PubMed ID: 7228714 [TBL] [Abstract][Full Text] [Related]
13. Self-pay markets in health care: consumer Nirvana or caveat emptor? Tu HT; May JH Health Aff (Millwood); 2007; 26(2):w217-26. PubMed ID: 17284468 [TBL] [Abstract][Full Text] [Related]
14. Service management: the art and science of consumer satisfaction. Hosp Entrep Newsl; 1988 Jul; 4(2):1-3. PubMed ID: 10287882 [No Abstract] [Full Text] [Related]
15. Developing a consumer-driven hospital. Four fatal flaws. Fritz LR Healthc Forum; 1986; 29(3):39-40. PubMed ID: 10276295 [No Abstract] [Full Text] [Related]
16. The economics of patient satisfaction. Stier R Healthc Forum J; 1987; 30(5):19-21, 23, 25 passim. PubMed ID: 10283412 [No Abstract] [Full Text] [Related]
17. [Patients' opinions about their hospital stay]. Wendte JF Ned Tijdschr Geneeskd; 1984 Oct; 128(41):1955-7. PubMed ID: 6504181 [No Abstract] [Full Text] [Related]