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42. "Customer Service vs Patient Care". Bier A Conn Med; 2002 Jun; 66(6):365. PubMed ID: 12143119 [No Abstract] [Full Text] [Related]
43. [Social needs of patients and their satisfaction with medical treatment]. Harych I; Kurella S Sante Publique (Bucur); 1975; 18(4):441-8. PubMed ID: 1209462 [No Abstract] [Full Text] [Related]
45. [The service enterprise "Hospital" is an important socioeconomic factor]. von Samson E Pflege Z; 1997 Jun; 50(6):300-2. PubMed ID: 9277249 [No Abstract] [Full Text] [Related]
46. Customer vs. patient: a sublime difference in hospitals. Piper LE Hosp Health Serv Adm; 1986; 31(6):126-32. PubMed ID: 10279756 [TBL] [Abstract][Full Text] [Related]
48. A satisfaction survey of FFS & HMO hospitalization patients. Johnson JA; Mosser G GHAA J; 1987-1988 Winter; 8(2):53-62. PubMed ID: 10287059 [No Abstract] [Full Text] [Related]
49. The hospital infrastructure: the key to quality patient care. Grujic SD; O'Sullivan DD Med Staff Couns; 1989; 3(2):25-33. PubMed ID: 10303354 [TBL] [Abstract][Full Text] [Related]
50. Nurse practitioners--co-providers of health care. D'Angelo L; Reifsteck SW; Green RD Med Group Manage; 1984; 31(3):38-44. PubMed ID: 10266635 [TBL] [Abstract][Full Text] [Related]
51. Semi-private rooms are not bad, these patients told surveyors. Silvers G; Harding WG Mod Hosp; 1969 Jul; 113(1):63-6. PubMed ID: 5804678 [No Abstract] [Full Text] [Related]
52. Evaluating patient satisfaction through latent class factor analysis. Cavrini G; Galimberti G; Soffritti G Health Place; 2009 Mar; 15(1):210-8. PubMed ID: 18539517 [TBL] [Abstract][Full Text] [Related]
53. One way to measure quality of patient care. McMartin C Mich Hosp; 1979 Sep; 15(9):18-9. PubMed ID: 10243281 [No Abstract] [Full Text] [Related]
54. Poor customer service has significant impact on bottom-line results. Hosp Peer Rev; 2001 Dec; 26(12):167-8. PubMed ID: 11759483 [No Abstract] [Full Text] [Related]
56. Quality hospital care, what does it mean to Rhode Islanders? Marshall R Med Health R I; 2000 Sep; 83(9):289-90. PubMed ID: 11002673 [No Abstract] [Full Text] [Related]