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2. Making friends and influencing patients: the Cleveland Clinic's way to good patient relations. Alger SJ Group Pract J; 1986; 35(4):48-58. PubMed ID: 10280109 [TBL] [Abstract][Full Text] [Related]
3. Guest relations as corporate strategy. "People-to-People" is hospital-wide system. Fritz LR; Miller GL Hosp Forum; 1984; 27(1):52-4. PubMed ID: 10264287 [No Abstract] [Full Text] [Related]
6. [The future of hospitals--hospitals of the future]. Westphal E Med Klin (Munich); 1990 Apr; 85(4):216-9. PubMed ID: 2352524 [No Abstract] [Full Text] [Related]
7. Managing the caring function in healthcare. Bartlett EE Hosp Top; 1989; 67(1):14-7. PubMed ID: 10303379 [No Abstract] [Full Text] [Related]
8. Implementing customer awareness at unit level. Goodwin NJ Hosp Health Serv Rev; 1987 Nov; 83(6):248-51. PubMed ID: 10285299 [No Abstract] [Full Text] [Related]
10. Health care manager's notebook. Lessons in customer service. Peterson KE Hosp Forum; 1984; 27(1):17-20. PubMed ID: 10264285 [No Abstract] [Full Text] [Related]
11. When the patient speaks, we listen. Mudano AS; Bowen JN Hosp Top; 1970 Apr; 48(4):69-72. PubMed ID: 5419487 [No Abstract] [Full Text] [Related]
12. The rise of the patient representative. Laetz EC Hosp Top; 1970 Apr; 48(4):26-7. PubMed ID: 5419483 [No Abstract] [Full Text] [Related]
13. Hospitals must work to change image. McKnight JL Hospitals; 1975 May; 49(10):72-4. PubMed ID: 1140767 [No Abstract] [Full Text] [Related]
14. Hospitals in the trenches. Turn back to PR basics. Lewton K Ky Hosp Mag; 1990; 7(4):10-3. PubMed ID: 10107751 [No Abstract] [Full Text] [Related]
15. The communicators move up. Christian R; Champ R Health Manage Q; 1986; (4):16-7. PubMed ID: 10280329 [No Abstract] [Full Text] [Related]
16. Friends of Richland Memorial Hospital receive added amenities. Hosp Guest Relations Rep; 1986 Aug; 1(8):9-10. PubMed ID: 10294396 [No Abstract] [Full Text] [Related]
17. Hospital image based on quality, fact, perception. Newton M; Steiber SR Health Care Strateg Manage; 1990 Sep; 8(9):16-8. PubMed ID: 10107332 [TBL] [Abstract][Full Text] [Related]
18. Mayo's image enhances ability to finance growth. Perry L Mod Healthc; 1988 May; 18(21):26-7. PubMed ID: 10287284 [No Abstract] [Full Text] [Related]
19. Humanization at Mount Sinai. Freedman T; Mapa J Dimens Health Serv; 1977 Apr; 54(4):21-3. PubMed ID: 858454 [No Abstract] [Full Text] [Related]
20. The patient comment form is a hospital performance indicator. Teetsel RF Hospitals; 1975 Dec; 49(23):38-41. PubMed ID: 1193557 [No Abstract] [Full Text] [Related] [Next] [New Search]