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2. Internal marketing builds service quality. Joseph WB J Health Care Mark; 1996; 16(1):54-9. PubMed ID: 10157979 [No Abstract] [Full Text] [Related]
3. Patient focused care--better for patients and hospital staff. N Z Health Hospital; 1997; 49(6):11. PubMed ID: 10537985 [No Abstract] [Full Text] [Related]
4. How dare they treat me like that. Lloyd M Nurs Times; 2000 Mar 23-29; 96(12):33. PubMed ID: 11310018 [No Abstract] [Full Text] [Related]
5. Service quality revisited: striving for a new orientation. O'Connor SJ; Shewchuk RM Hosp Health Serv Adm; 1995; 40(4):535-52. PubMed ID: 10153374 [TBL] [Abstract][Full Text] [Related]
6. Rape: a plea for help in the hospital emergency room. Williams CC; Williams RA Nurs Forum; 1973; 12(4):388-401. PubMed ID: 4493250 [No Abstract] [Full Text] [Related]
7. [Pointblank: should one rehumanize health care?]. Pleines J Infirm Can; 1979 Jan; 21(1):30-1. PubMed ID: 251536 [No Abstract] [Full Text] [Related]
9. [Strategic training of personnel in health care. 1. Friendliness to clients will determine the hospital's stature]. Kirchner H Pflege Z; 1997 Apr; 50(4):192-5. PubMed ID: 9220822 [No Abstract] [Full Text] [Related]
10. [Living and working at the hospital]. De Wever A FNIB; 1981 Apr; 59(2):13-22. PubMed ID: 6907140 [No Abstract] [Full Text] [Related]
11. The health care team. Wilson C Can Hosp; 1973 Mar; 50(3):27-32. PubMed ID: 4780187 [No Abstract] [Full Text] [Related]
12. Hospital of one. O'Malley J Mark Health Serv; 2004; 24(4):12-3. PubMed ID: 15612220 [No Abstract] [Full Text] [Related]
13. [Aggressive manifestations of the health care team toward the hospitalized person]. Quilvin V Soins; 1983 Jan; (397-398):3-11. PubMed ID: 6550981 [No Abstract] [Full Text] [Related]
14. Nursing. Bigness doesn't have to mean poor communication. Harris CG; Hawkins WF; Markowich MM Hospitals; 1973 Oct; 47(19):56-62. PubMed ID: 4742965 [No Abstract] [Full Text] [Related]
15. Of hospital advertising truths, half truths, and the academic medical center. Andreopoulos S Pharos Alpha Omega Alpha Honor Med Soc; 2007; 70(1):47-50. PubMed ID: 17357754 [No Abstract] [Full Text] [Related]
16. What attributes determine quality and satisfaction with health care delivery? Bowers MR; Swan JE; Koehler WF Health Care Manage Rev; 1994; 19(4):49-55. PubMed ID: 7896552 [TBL] [Abstract][Full Text] [Related]
17. [Emotional reactions of personnel of the internal service]. Gratton L Laval Med; 1969 Nov; 40(9):869-73. PubMed ID: 5366590 [No Abstract] [Full Text] [Related]
19. Giving the gift of time. Interview by Barbara Zeiger. McCorkindale E Ostomy Wound Manage; 2007 Aug; 53(8):16, 18. PubMed ID: 17912778 [No Abstract] [Full Text] [Related]