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9. Telephone advice in the pediatric emergency department. Avner JR; Isaacman DJ; Selbst SM; Sidel J; Quan L Pediatr Emerg Care; 1993 Oct; 9(5):300-6. PubMed ID: 8247938 [No Abstract] [Full Text] [Related]
10. How to address patient complaints. ED Manag; 2001 Sep; 13(9):103-5, suppl 1-2. PubMed ID: 11556230 [TBL] [Abstract][Full Text] [Related]
11. Patients' complaints in a hospital emergency department in Singapore. Wong LL; Ooi SB; Goh LG Singapore Med J; 2007 Nov; 48(11):990-5. PubMed ID: 17975687 [TBL] [Abstract][Full Text] [Related]
12. Customer satisfaction with patient care: "Where's the Beef?". Vukmir RB J Hosp Mark Public Relations; 2006; 17(1):79-107. PubMed ID: 17062536 [TBL] [Abstract][Full Text] [Related]
13. Patient dissatisfaction in a paediatric accident and emergency department. Hanson R; Clifton-Smith B; Fasher B J Qual Clin Pract; 1994 Sep; 14(3):137-43. PubMed ID: 7981933 [TBL] [Abstract][Full Text] [Related]
14. Improving parent-provider communication in the pediatric emergency department: results from the clear and concise communication campaign. Porter SC; Johnston P; Parry G; Damian F; Hoppa EC; Stack AM Pediatr Emerg Care; 2011 Feb; 27(2):75-80. PubMed ID: 21252817 [TBL] [Abstract][Full Text] [Related]
15. Patient complaints against an inner city accident and emergency department. Payne SD; Warren RA Med Leg J; 1990; 58 ( Pt 3)():153-6. PubMed ID: 1670518 [No Abstract] [Full Text] [Related]
16. Complaints--and how to deal with them. Bryce G J Accid Emerg Med; 1998 Jan; 15(1):63-4. PubMed ID: 9475230 [No Abstract] [Full Text] [Related]
17. Family members' satisfaction with the care flow in the Pediatric Emergency Department. Macedo GPOS; D'Innocenzo M Rev Bras Enferm; 2019; 72(2):435-441. PubMed ID: 31017207 [TBL] [Abstract][Full Text] [Related]
18. Unique collaboration targets delays: learn from the impressive results of 31 EDs. ED Manag; 1998 Oct; 10(10):109-16. PubMed ID: 10185246 [No Abstract] [Full Text] [Related]