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6. Complaints handling. How to give dissatisfied patients a happy ending. Torjesen I Health Serv J; 2009 Apr; 119(6152):18-9. PubMed ID: 19472490 [No Abstract] [Full Text] [Related]
7. A year of dealing with complaints. Martin L Nurs Times; 1997 Jun 25-Jul 1; 93(26):23. PubMed ID: 9239050 [No Abstract] [Full Text] [Related]
9. Consumer organisation to fight for overhaul of NHS complaints system. Limb M BMJ; 2013 Jun; 346():f4093. PubMed ID: 23798740 [No Abstract] [Full Text] [Related]
10. The NHS complaints system. Mayberry MK Postgrad Med J; 2002 Nov; 78(925):651-3. PubMed ID: 12496318 [TBL] [Abstract][Full Text] [Related]
11. Patients should have one point of contact for complaints, MPs are told. O'Dowd A BMJ; 2014 Jun; 348():g4122. PubMed ID: 24948698 [No Abstract] [Full Text] [Related]