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7. Progress in making the NHS safer and dealing with complaints. Tingle J Br J Nurs; 2010 Aug 12-Sep 8; 19(15):984-5. PubMed ID: 20966867 [TBL] [Abstract][Full Text] [Related]
8. Patient satisfaction. Happy talk. Hardy G; West M Health Serv J; 1994 Jul; 104(5410):24-6. PubMed ID: 10136322 [No Abstract] [Full Text] [Related]
9. Handling complaints in hospitals. van der Wal G; Lens P Health Policy; 1995 Jan; 31(1):17-27. PubMed ID: 10140360 [TBL] [Abstract][Full Text] [Related]
10. On treating patients well. Birkett D Health Serv J; 2005 Mar; 115(5947):17. PubMed ID: 15799274 [No Abstract] [Full Text] [Related]
11. A year of dealing with complaints. Martin L Nurs Times; 1997 Jun 25-Jul 1; 93(26):23. PubMed ID: 9239050 [No Abstract] [Full Text] [Related]
12. Customer complaints in the National Health Service. Reid N; Reid R; Morris D J Nurs Manag; 1995 Nov; 3(6):295-9. PubMed ID: 8548145 [TBL] [Abstract][Full Text] [Related]
14. Patients who want to complain about their medical treatment can find themselves lost in a bureaucratic maze. Eaton P Nurs Times; 1998 Jul 8-14; 94(27):49. PubMed ID: 9739686 [No Abstract] [Full Text] [Related]
15. Out of order. Longley D Health Serv J; 1992 Nov; 102(5330):22-4. PubMed ID: 10123161 [No Abstract] [Full Text] [Related]
16. Quality health care: identifying and meeting customer needs. Pitt C Int J Health Care Qual Assur; 1993; 6(6):25-8. PubMed ID: 10132783 [No Abstract] [Full Text] [Related]
17. Complaints management--in-depth review. Donnelly BJ Int J Health Care Qual Assur; 1995; 8(5):17-23. PubMed ID: 10144388 [TBL] [Abstract][Full Text] [Related]
19. Waiting lists. Life in the slow lane. Martin M; Elliott J; Hart M Health Serv J; 1995 May; 105(5454):24-6. PubMed ID: 10151274 [No Abstract] [Full Text] [Related]
20. Preliminary evaluation of the efficacy and implementation of the new NHS complaints procedure. McCrindle J; Jones RK Int J Health Care Qual Assur Inc Leadersh Health Serv; 1998; 11(2-3):41-4. PubMed ID: 10185314 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]