120 related articles for article (PubMed ID: 8719059)
1. Mystery shopping as a quality adjunct in public health organizations.
Hartley R
J Qual Clin Pract; 1995 Dec; 15(4):203-9. PubMed ID: 8719059
[TBL] [Abstract][Full Text] [Related]
2. Essential tips for measuring levels of consumer satisfaction with rural health service quality.
Smith KB; Humphreys JS; Jones JA
Rural Remote Health; 2006; 6(4):594. PubMed ID: 17115877
[TBL] [Abstract][Full Text] [Related]
3. We are the voice of the customer. Marketers must push to meet consumer needs.
Marino PB
Mark Health Serv; 2003; 23(2):52. PubMed ID: 12800630
[No Abstract] [Full Text] [Related]
4. The efficacy of staff training on improving internal customer satisfaction in a rural health setting.
Hartley R; Turner R
J Qual Clin Pract; 1995 Sep; 15(3):169-75. PubMed ID: 8528543
[TBL] [Abstract][Full Text] [Related]
5. Customer service, access and capacity: vital signs for developing a marketing plan.
Bendycki N; Zeroske J
NAHAM Manage J; 1994; 20(4):22-3. PubMed ID: 10137357
[TBL] [Abstract][Full Text] [Related]
6. Customer value & business success in the 21st century.
Szablowski PA
Manag Care Q; 2000; 8(2):11-21. PubMed ID: 11010387
[TBL] [Abstract][Full Text] [Related]
7. An inter district quality partnership: the experience of a large rural health service.
Turner R
J Qual Clin Pract; 1996 Sep; 16(3):145-50. PubMed ID: 8887857
[TBL] [Abstract][Full Text] [Related]
8. Building relationships with physicians. Internal marketing efforts help strengthen organizational bonds at a rural health care clinic.
Peltier JW; Boyt T; Westfall JE
Mark Health Serv; 1997; 17(3):12-8. PubMed ID: 10173904
[TBL] [Abstract][Full Text] [Related]
9. Marketing health services: the engineering of satisfaction.
MacStravic RS
Health Prog; 1984 Dec; 65(11):35-7, 52. PubMed ID: 10269066
[TBL] [Abstract][Full Text] [Related]
10. Marketing by managing relationships.
MacStravic RS
Health Prog; 1984 Oct; 65(9):49-51, 60. PubMed ID: 10268333
[TBL] [Abstract][Full Text] [Related]
11. Linking core competencies to customer needs: strategic marketing of health care services.
Roth MS; Amoroso WP
J Health Care Mark; 1993; 13(2):49-54. PubMed ID: 10127064
[TBL] [Abstract][Full Text] [Related]
12. Hospital customer service in a changing healthcare world: does it matter?
Howard J
J Healthc Manag; 1999; 44(4):312-25. PubMed ID: 10539203
[TBL] [Abstract][Full Text] [Related]
13. Enhancing library services: an exploration in meeting customer needs through total quality management.
Cundari L; Stutz K
Spec Libr; 1995; 86(3):188-94. PubMed ID: 10144945
[TBL] [Abstract][Full Text] [Related]
14. A pragmatic approach to educating rural health services on quality management.
Turner R; Hartley R
J Qual Clin Pract; 1997 Mar; 17(1):13-9. PubMed ID: 9107600
[TBL] [Abstract][Full Text] [Related]
15. Convert physician gripes into health care process changes.
Clin Resour Manag; 2002 Mar; 3(3):44-7, 33. PubMed ID: 11915596
[TBL] [Abstract][Full Text] [Related]
16. A customer service approach to implementing a best practice at community health centers.
Zahn D; Ruland J; Thomas S
J Health Care Poor Underserved; 2006 Feb; 17(1 Suppl):53-8. PubMed ID: 16520509
[TBL] [Abstract][Full Text] [Related]
17. Analyzing the multiple indicators of customer loyalty.
Lain MD; Steiber SR; Edge J
Healthc Strateg; 2000 Jan; 4(1):1-6. PubMed ID: 10788163
[No Abstract] [Full Text] [Related]
18. Customer service: the key to remaining competitive in managed care.
Howard JE
Manag Care Q; 2000; 8(2):22-8. PubMed ID: 11010388
[TBL] [Abstract][Full Text] [Related]
19. Product-line administration: a framework for redefining medical record department services.
Postal SN
Top Health Rec Manage; 1990 Jun; 10(4):24-33. PubMed ID: 10106655
[TBL] [Abstract][Full Text] [Related]
20. Use of a customer satisfaction survey by health care regulators: a tool for total quality management.
Andrzejewski N; Lagua RT
Public Health Rep; 1997; 112(3):206-10; discussion 211. PubMed ID: 9160054
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
