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3. Make the telephone your ally, not your foe! Horikawa S Hawaii Dent J; 1996; 27(3):21. PubMed ID: 11908284 [No Abstract] [Full Text] [Related]
4. Initial communication: your lifeline to practice success. Miles LL Dent Today; 2005 Apr; 24(4):110-1. PubMed ID: 15884617 [No Abstract] [Full Text] [Related]
5. Handling the irate caller. Ehrlich A Dent Econ; 1984 Jul; 74(7):59-60. PubMed ID: 6596251 [No Abstract] [Full Text] [Related]
6. Telephone presentation aid in patient retention. McKenzie SA Dent Econ; 1987 Nov; 77(11):89-90, 92, 94-5. PubMed ID: 3482591 [No Abstract] [Full Text] [Related]
7. What is it like to be a patient in your office? Ligh R; Lloyd M; Gerber H Dent Today; 2004 Oct; 23(10):146, 148-9. PubMed ID: 15559469 [No Abstract] [Full Text] [Related]
8. Your staff and the new patient. Spolidoro J Dent Today; 2000 May; 19(5):118-9, 123. PubMed ID: 12524770 [No Abstract] [Full Text] [Related]
9. The telephone: your office shouldn't sound like your local plumbing supply. Goldstein JM Gen Dent; 1998; 46(5):504-6. PubMed ID: 10202497 [TBL] [Abstract][Full Text] [Related]
10. Practice marketing and the "chain of success". Havill J Dent Today; 2002 May; 21(5):110-5. PubMed ID: 12026710 [No Abstract] [Full Text] [Related]
11. You never have a second chance to make a good first impression. Lefler CN J Clin Orthod; 1985 Jan; 19(1):62-3. PubMed ID: 3855857 [No Abstract] [Full Text] [Related]
12. Customer service and practice profitability. Levin RP Am J Dent; 2004 Jun; 17(3):209-10. PubMed ID: 15301220 [TBL] [Abstract][Full Text] [Related]
13. [Interactions of dental auxiliaries with patients]. Oriya M Nihon Shika Ishikai Zasshi; 1980; 32(10):1093-7. PubMed ID: 6931173 [No Abstract] [Full Text] [Related]
14. Words that can put your professional foot in your mouth. Geboy MJ Dent Econ; 1982 Jul; 72(7):55-9. PubMed ID: 6957350 [No Abstract] [Full Text] [Related]