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8. Get in on the act. Jay B Nurs Stand; 1998 Jul 15-21; 12(43):16. PubMed ID: 9776921 [No Abstract] [Full Text] [Related]
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11. Redefining NHS complaint handling--the real challenge. Seelos L; Adamson C Int J Health Care Qual Assur; 1994; 7(6):26-31. PubMed ID: 10138975 [TBL] [Abstract][Full Text] [Related]
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13. Providing a personal service in the Trent Region. Schofield A; Raynes N Health Manpow Manage; 1993; 19(4):11-3. PubMed ID: 10131723 [TBL] [Abstract][Full Text] [Related]
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