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  • Title: Total quality management becomes big business.
    Author: Burda D.
    Journal: Mod Healthc; 1991 Jan 28; 21(4):25-9. PubMed ID: 10108760.
    Abstract:
    Total quality management, a method other industries have used to improve quality and reduce costs, has become a lucrative business for consultants, healthcare organizations and even hospitals. However, the commercialization of the strategy actually may be adding substantially to hospitals' operating costs--the precise ailment that total quality management is supposed to cure.
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