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  • Title: An emergency department perspective--Part III, Outcomes.
    Author: Dagher M.
    Journal: Physician Exec; 1991; 17(2):46-9. PubMed ID: 10112417.
    Abstract:
    The outcome of care has traditionally been defined as a "change in the patient's current and future health status that can be attributed to antecedent health care." However, this definition provides a "unidimensional view of quality." It fails to take into account the customer's attributes and the many small steps or process variances that can contribute to an unexpected outcome. This failure can be especially pronounced in the emergency department.
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