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  • Title: Quality improvement programs can boost a hospital's image, bottom line.
    Author: Moore RE.
    Journal: Patient Acc; 1990 Dec; 13(12):2, 5. PubMed ID: 10112653.
    Abstract:
    To ensure customer satisfaction, hospitals must maintain the quality of services provided. This is especially true in a patient accounts department, which can have the greatest effect on a patient's perception of a hospital. A quality improvement program can identify problem areas and offer solutions meant to increase customer satisfaction and a hospital's bottom line.
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