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  • Title: Managing the multicultural laboratory, Part III: Putting the cross-cultural tools to work.
    Author: Ketchum SM.
    Journal: Clin Lab Manage Rev; 1993; 7(1):20-2, 24-33. PubMed ID: 10123894.
    Abstract:
    This third article provides two case studies that enable laboratory managers to see how the cross-cultural model postulated by Dr. Geert Hofstede can be practically applied to two important issues--staff training and conflict resolution between employees. In addition, the opinions of several managers from a variety of industries are presented to add realism and perspective. This encourages laboratory managers to step outside the laboratory environment and learn from other managers who have years of experience supervising culturally diverse groups of employees. Part I of this series explained what is meant by "culture" and featured the research-based model set forth by Dutch social psychologist and management consultant, Dr. Geert Hofstede. His four dimensions of culture (Power Distance, Masculinity/Femininity, Individualism/Collectivism, and Uncertainty Avoidance) provide a useful framework for understanding the different values, attitudes, and behaviors exhibited by those of different cultural backgrounds. Part II presented advice in the form of 13 anecdotes from experienced cross-cultural managers. Issues of performance management, interpersonal skills, and language and safety were explored in light of the four dimensions. In this third article, abbreviated reference tables adapted from Hofstede's research are presented that make these cross-cultural data more useful for management decision making. Laboratory managers will receive practical, "real world" advice that will help them to positively resolve conflicts and to take full advantage of staff training opportunities.
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