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  • Title: Innovations in quality.
    Author: Lowder J, Ingram B, Buser M.
    Journal: Calif Hosp; 1993; 7(4):6-13. PubMed ID: 10127683.
    Abstract:
    To strengthen their operations many hospitals have embraced total quality management (TQM) strategies used by companies throughout the world. California Hospitals examines how some of these hospitals have used TQM to improve clinical outcomes, cut costs, boost staff morale and increase patient satisfaction.
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