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  • Title: Total quality management: defining a process for quality improvement.
    Author: Klepcyk JC.
    Journal: Top Hosp Pharm Manage; 1993 Jan; 12(4):26-42. PubMed ID: 10128763.
    Abstract:
    An effective total quality management system is the outcome of a well-defined process for QI. The Toledo Hospital seven-step QI process provides a systematized, databased approach to problem solving. The process has been shown to work for all types of QI teams throughout the hospital.
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