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  • Title: Continuous quality improvement in home care: do it right the first time.
    Author: Foreman JT.
    Journal: Caring; 1993 Oct; 12(10):32-7. PubMed ID: 10129027.
    Abstract:
    Continuous quality improvement is a movement from the standard definitions of quality, which looked back at work already done, to a method of prevention. This involves defining and meeting customer needs, leading to exemplary service. But this increase in competitive ability has to start from cooperation within the agency--cooperation for prevention.
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