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Pubmed for Handhelds

PUBMED FOR HANDHELDS

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  • Title: Toward effective customer-supplier relationships.
    Author: Conway BA.
    Journal: Qual Manag Health Care; 1993; 1(3):49-53. PubMed ID: 10130526.
    Abstract:
    Baxter Healthcare Corporation, a worldwide supplier to hospitals, has been using the principles of total quality management to improve their products and services as well as reshape relationships with customers. This article enumerates what suppliers and hospitals need in order to make mutually beneficial relationships possible and presents three examples of Baxter's work in this area.
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