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  • Title: When the physician's plan becomes the customer's health maintenance organization.
    Author: Monfiletto E.
    Journal: Manag Care Q; 1994; 2(1):83-4. PubMed ID: 10132799.
    Abstract:
    A major customer of a health maintenance organization (HMO) demands more accountability and a drastic reduction in pricing. The crisis creates an opening for the management of a physician-sponsored HMO to make substantial improvements in its managed care capabilities. The article outlines practical strategies and tactics to meet the customer's demands and seize the opportunity to change.
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