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  • Title: Assessing organizational performance.
    Author: Luttman RJ, Siren PB, Laffel GL.
    Journal: Qual Manag Health Care; 1994; 2(4):44-53. PubMed ID: 10137607.
    Abstract:
    To achieve unprecedented levels of performance, health care organizations may have to redesign the process by which they generate performance-related information and redefine the content of the information itself. In this article, we suggest several principles for accomplishing these objectives.
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