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Title: The customer satisfaction factor: the value of conducting employee evaluations of managed care networks. Author: Moses JD. Journal: Benefits Q; 1995; 11(2):43-7. PubMed ID: 10142762. Abstract: Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.[Abstract] [Full Text] [Related] [New Search]