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  • Title: The customer satisfaction factor: the value of conducting employee evaluations of managed care networks.
    Author: Moses JD.
    Journal: Benefits Q; 1995; 11(2):43-7. PubMed ID: 10142762.
    Abstract:
    Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.
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