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  • Title: Reengineering: forty useful hints.
    Author: Miller G.
    Journal: Hosp Mater Manage Q; 1995 Nov; 17(2):37-46. PubMed ID: 10152531.
    Abstract:
    Business Process Reengineering (BPR) principles have been around for a long time, piecemeal and under other labels. In recent years they started coming together as a discipline, incorporating world class business principles and focusing on quantum improvements--not merely continuous gradual improvement. BPR is the complete or partial "reinventing" of how business processes are done to attain major performance improvement. It questions the underlying assumptions and principles, including what, why, by whom, and even if things should be done. This article will contribute by stating and helping to clarify a number of important principles, plus some useful insights, techniques, and hints--40 in all!
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