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  • Title: Defining cost of quality in the materiel department.
    Author: Miller MS, Graddy TM.
    Journal: Hosp Mater Manage Q; 1995 Nov; 17(2):47-52. PubMed ID: 10152532.
    Abstract:
    The first step in reducing the cost of poor quality is to identify the defects controlled by materiel management. This article discusses the defects the authors have identified and measured in their efforts to reduce quality costs.
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