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  • Title: Implementation of total quality management: conventional wisdom versus reality.
    Author: Boerstler H, Foster RW, O'Connor EJ, O'Brien JL, Shortell SM, Carman JM, Hughes EF.
    Journal: Hosp Health Serv Adm; 1996; 41(2):143-59. PubMed ID: 10157960.
    Abstract:
    Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).
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