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  • Title: Samaritan's revolution. New pay model aims to overhaul how workers think.
    Author: Moore JD.
    Journal: Mod Healthc; 1996 Jul 29; 26(31):27-30, 32-4. PubMed ID: 10158847.
    Abstract:
    Samaritan Health System, Phoenix, over the past five years has rolled out a completely renovated human resources model. The challenge was to change not only how employees like Terri Kubicek do their work, but how they relate to each other and to customers.
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