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  • Title: Nothing is so good it can't be made better.
    Author: Tomas S.
    Journal: Hosp Mater Manage Q; 1996 Nov; 18(2):48-57. PubMed ID: 10162364.
    Abstract:
    The concept of continuous improvement can be viewed from the perspectives of the elimination of waste or the improvement of quality. The waste elimination approach attacks all forms of waste, whereas quality improvement uses the concept of total customer satisfaction. This article describes an eight-step model for continuous improvement that addresses waste elimination and customer satisfaction.
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