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  • Title: Driving fear out of the workplace. Interview by Mary Darby.
    Author: Ryan KD.
    Journal: Qual Lett Healthc Lead; 1997 Feb; 9(2):13-6. PubMed ID: 10166198.
    Abstract:
    Healthcare organizations grappling with market demands to reduce costs and demonstrate superior quality are especially vulnerable to workplace fear, says consultant and author Kathleen D. Ryan. When fear paralyzes change efforts, systems suffer. Ms. Ryan discusses strategies and policies for building trust, collaboration and respect.
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