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PUBMED FOR HANDHELDS

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  • Title: How to achieve customer service through short-cycle paperwork.
    Author: Hunter M.
    Journal: Hosp Mater Manage Q; 1998 Feb; 19(3):42-9. PubMed ID: 10176286.
    Abstract:
    The ultimate goal of short-cycle paperwork is to satisfy customers by filling their orders as quickly as possible. Tools and techniques that can help achieve this goal include Just-in-Time paperwork elimination, process mapping, paper flow mapping, function/process mapping, work cells, and electronic kanban. Each of these is described briefly in the article.
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