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  • Title: Who's your best customer?
    Author: MacStravic S.
    Journal: Manag Care Q; 1998; 6(3):1-6. PubMed ID: 10182527.
    Abstract:
    Conventional wisdom holds that the best customers and prospects for managed care are the healthiest consumers. This is true only because of the meager extent to which premiums can be adjusted for varying risk among individuals. If a decent health/risk adjustment system were used, the best consumers for managed care to go after would be the highest-risk, highest users of health care, provided only that risk and use can be improved. The healthiest consumers have both the least potential for improvement and the least reasons for loyalty.
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