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Pubmed for Handhelds

PUBMED FOR HANDHELDS

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  • Title: Beyond utilization control: managing care with customers.
    Author: Morath J.
    Journal: Manag Care Q; 1998; 6(3):40-52. PubMed ID: 10182531.
    Abstract:
    Allina Health System embarked on a rigorous process to better understand the customer's perception of care and service. The milestone for quality is the participation of the patient, member, and family in the health care system to determine care and service quality. The challenge for those in health care is to understand and manage the complex cultural changes this inclusion implies.
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