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  • Title: Summarized patient bill reduces complaints.
    Journal: Hosp Guest Relations Rep; 1988 Dec; 3(12):5. PubMed ID: 10290796.
    Abstract:
    Reading traditional itemized bills can be a frustrating experience, raising many questions from patients speaking in raised voices. But nary a harsh word is heard from AMI-Columbia Hospital's billing office since the hospital switched from the often confusing itemized bill to a shorter summary bill.
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