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  • Title: Building an idealized measurement system to improve clinical office practice performance.
    Author: Hess AM, Nelson EC, Johnson DJ, Wasson JH.
    Journal: Manag Care Q; 1999; 7(3):22-34. PubMed ID: 10620956.
    Abstract:
    The aim of this article is to introduce key concepts and approaches for building a better practice-based measurement. Physicians are being challenged to produce measurably higher quality of services, lower costs, and better clinical outcomes to remain viable. In the absence of provider-driven practice improvements and independent measurement systems, office practices will remain dependent on performance data from external forces as drivers of change. Three key questions will be addressed in our pursuit of better measurement systems for continuous improvement and competitive advantage: (1) What do we want a measurement system to tell us in the first place? (2) What might an idealized measurement system look like if we had one? (3) What are some of the challenges that office practices face in closing the gap between building an idealized measurement system and the current state of office practice measurement?
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