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  • Title: Customer service skills for survival.
    Author: McAtee LF.
    Journal: Hosp Mater Manage Q; 1999 Nov; 21(2):18-25. PubMed ID: 10623133.
    Abstract:
    As APICS practitioners, we all must share a common goal. How can we contribute to our company's success? Success can be measured in positive terms of market share, growth, profitability, return on investment, or some combination thereof. Each company must establish its own definition of success. For the purposes of this article, success will be equated to one word that we can all readily identify with: survival. What skills do we need to survive in the marketplace of the next millennium?
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