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  • Title: Supply chain management for small business--how to avoid being part of the food chain.
    Author: Knechtges JP, Watts CA.
    Journal: Hosp Mater Manage Q; 2000 Aug; 22(1):29-35. PubMed ID: 11183383.
    Abstract:
    A supply chain is a series of customer and supplier relationships that extend throughout and beyond the company. It is an interwoven set of links that together form a chain supplying our customers in a seamless and integrated fashion delivering a high level of customer satisfaction. Supply chain management (SCM) integrates all activities so they are focused on customer satisfaction (both internally and externally). One of the things this article will attempt to accomplish is to provide a clear understanding of SCM's positive impact on customer service as well as on improving profitability, cash flow, product cycle times, and communication. Whether we go forward in the supply chain to the final end-user or backward in the supply chain to our supplier's suppliers, SCM will significantly improve our ability to serve our customers.
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