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Pubmed for Handhelds

PUBMED FOR HANDHELDS

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  • Title: ED makes nurses happy by outsourcing calls.
    Journal: ED Manag; 2001 Oct; 13(10):113-5. PubMed ID: 11577508.
    Abstract:
    Outsourcing of patient calls can save significant time, increase satisfaction among patients and nursing staff, and reduce unnecessary ED visits. The program provides 24-hour triage for patient calls, at a cost of approximately $80,000 a year. Each forwarded call saves ED nurses about five or 10 minutes. Patient calls are a liability risk for the hospital because of inconsistent information and inadequate documentation.
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